Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept product returns. Customers have the right to apply for a return within 30 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before starting a return, you must contact us at service@homjou.com. And send us your order number. If your return is accepted, we'll send you the address of the warehouse, as well as instructions on how to return your package. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Items sent back to us without first requesting a return will not be eligible for a refund or exchange.

Here are a few things to know about returns:

1. If the item is defective or damaged or if you receive the wrong item, we will be responsible for paying the shipping cost.

2. You need to pay for your shipping costs for returning your item with non-quality problems within 30 days from the date you purchased it.

3. You will be responsible for paying for your own shipping costs for returning your item after 30 days from the receipt of the original order.

4. If the customer doesn't pick up the package on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the package is returned to warehouses by courier, the customer must be paid the additional fees.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@homjou.com.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment. We issue refund in 1 business day after we receive return. You will receive refund in 1-5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@homjou.com.

Please contact our customer service at service@homjou.com to get the return address.